Last updated: 24 August 2026
At Studio Presence, we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and protect information about you when you visit our website or use our services.
Who we are
Studio Presence is a physical fitness and wellness studio located at 36 Chapel St Marrickville NSW 2204 Australia.
We operate our website at studiopresence.space and use Momence to manage class bookings, memberships, and payments.
If you have any questions about this policy, contact us at [email protected].
What information we collect
We collect information you provide directly to us, including:
Your name, email address, and phone number when you make an enquiry or create a booking account
Payment information when you purchase a class, pack, or membership (processed securely via [Stripe / Momence's payment provider] — we do not store your card details)
Health information you provide when completing our liability waiver, where relevant to your participation in classes
Your class booking history and attendance records
Any messages or enquiries you send us via our contact form or email
We also automatically collect certain information when you visit our website, including your IP address, browser type, and pages visited, through cookies and analytics tools.
How we use your information
We use the information we collect to:
Process and manage your bookings, memberships, and payments
Send you booking confirmations, reminders, and receipts
Respond to your enquiries and provide customer support
Send you information about upcoming classes, workshops, and promotions (where you have opted in)
Improve our website and services
Meet our legal and compliance obligations
Who we share your information with
We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in running our business, including:
Momence — our booking and membership management platform
Flodesk — for email communications, where applicable
Google Analytics — for website analytics (anonymised data)
These providers are only given access to information necessary to perform their services and are required to keep your information secure.
We may also disclose your information if required by law or in response to a valid legal request.
How we store and protect your information
Studio Presence’s platform and our own systems store your personal information securely. We take reasonable steps to protect your information from unauthorised access, loss, or misuse.
We retain your personal information for as long as necessary to provide our services and meet our legal obligations. If you close your account or request deletion, we will remove your data in accordance with our retention obligations.
Your rights
Under the Australian Privacy Act 1988, you have the right to:
Access the personal information we hold about you
Request that we correct any inaccurate information
Request that we delete your personal information, subject to our legal obligations
Opt out of marketing communications at any time
To exercise any of these rights, please contact us at [email protected].
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.
Questions about your privacy? Contact us at [email protected].
